Brief:
Your main aim will be to supervise and manage a team of cleaning staff, undertaking daily inspections of the site and ensuring staff are working productively and safely.
Operation Officer:
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Carry out frequent site visits, both random and pre-planned to ensure service delivery is being met.
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Communicate with client for operation work.
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Plan and prepare cleaning schedule for cleaning staffs at working site.
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Prepare and control all cleaning report.
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Control all cleaning staffs at working site by applying with the company rule and policy.
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Problem solving with customer dissatisfaction.
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Monitor client satisfaction and service delivery on a monthly basis, through client meetings, monthly call log / complaints reports.
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Process documentation with Office and client.
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Provide an on-going training and record appropriately, staff performance management.
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Ensure all administration is undertaken to provide the company and the client with the information they require to met deadlines.
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Other tasks as assigned by Operation Manager.
Qualification and Requirement:
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Bachelor Degree in BBA, HRM or any related field.
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At least 1 year experience as Site Operation, Operation Officer or General HR & Admin, (Industry experience within hotel and leisure cleaning services is preferred).
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Ability to work well under pressure environment.
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Ability to communicate effectively with people at all levels.
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Hard working, and high commitment to result oriented.
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Strong initiative, motivation and self-management skills.
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Computer knowledge (Ms. Office Skill).