Responsibilities:
- Ensures compliance with all customer and airline service requirements by maintaining performance on customers as specified in the contract.
- Responsible for developing and maintaining a good, professional working relationship with both internal and external customers, Provide account-specific information to Operations Manager and Chef for training to Unit personnel as required.
- Maintains prompt and effective communications with customers and operations staff to resolve issues.
- Monitors unit performance and takes a proactive position in ensuring that quality service standards, unit hygiene, HACCP, billing accuracy, and inventories are maintained at the highest level.
- Responsible for costing and pricing for all accounts at Phnom Penh and Siem Reap .
- Coordinate menu presentations ensuring timelines and GG standard menu presentation protocols are met and all information is provided to the respective departments.
- Acts as the single point of contact with the airline and should be available on call to respond to customer phone calls, and e-mails inquiries. Responds to customer requests.
- Works with Chefs to ensure proper menu specifications and directions are followed.
- Works with the Account Manager to ensure all inventories for equipment and items meet customer requirements and are reported on time and accurately each month.
- Responds to airline comments or complaints in a timely manner with a 48 hour period from the time the comment/complaint was received.
Requirement:
- Relevant high school qualification.
- 4-7 Years of experience in Hospitality industry.
- Customer orientated.
- Good networking and relationship building skills.
- Excellent oral and written communication skills (English & Khmer)
Working Hour: 8:00am-5:00pm
Working Date: Mon-Sat(half)
Salary Range: Negotiated
Commission: N/A
Public Holiday: follow by Labor law
Bonus: N/A