JOB DESCRIPTION:
- Plan, organize, lead and control total service management operations for both parts and service
- Set and monitor budget targets of service performance
- Monitor complaints and achieve resolutions
- Conduct periodic analysis of Service Performance Indicator (Customer Traffic, Productivity, Efficiency, Labor Sales, Gross Profit, etc….) and develop strategy to maximize the effect of available resources
- Ensure adequate information, tooling and equipment is available for Service Staff to conduct their functions to fulfill the company’s requirement
- Monitor service shop condition, safety issues and take appropriate actions to ensure a safe and healthyworking environment
- Build up a good team spirit to provide the best customer service experiences to all Toyota Car Owners
- Perform other task as assigned by Manager/GM.
JOB REQUIREMENT:
- University degree in General Management or other related fields
- At least 3-5 years of related professional experiences
- Excellent knowledge of communication
- Good teamwork and interpersonal skills
- Strong time management and result-oriented toward the job
- Logical thinker, able to work efficiently with raw data and provide analysis
- Good proficiency in English language
- Good proficiency in Microsoft Word, Excel and Power Point.